Terms & conditions

Please read the information below to familiarise yourself with our terms and conditions before placing an order with Most Marvellous Baking.

General terms and conditions of website use

This web page outlines the terms of use on which you may make use of our website www.mostmarvellousbaking.co.uk (either as a guest or as registered user). Please read these terms of use carefully before starting to use our website and please note that by using our site you indicate that you accept these terms of use and that you agree to abide by them.

If you do not agree to these terms of use, please refrain from using our website.

About our website

www.mostmarvellousbaking.co.uk is operated by Most Marvellous Baking (a trading division of Gluten-Free Artisan Foods Limited), whose main address is No.9 The Drive, Kingsley, NN1 4RY, United Kingdom and whose owner is Vicky Robertson.

Using our website

Access to www.mostmarvellousbaking.co.uk is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on our website without notice (see below). If for any reason our website is unavailable at any time for any reason and for any period of time, we shall not be liable.

Registering an account on our website

If you register for an account with us and receive/create a username, password or any other information as part of the setup and security process involved in registering with us, you must treat this information as confidential and must therefore not disclose it to any third party.

We have the right to disable/delete any username, password and/or account, whether provided by us or created by you if, in our judgement, you have failed to comply with any of the provisions of our terms of use.

You are responsible for making all the necessary arrangements in order for you to have access to our website and you are also responsible for ensuring that all persons who access our website through your internet connection are aware of, and comply with, these terms.

Ordering terms and conditions

Making a purchase from The Shop of Most Marvellous Things is nice and easy. Simply browse our online shop, choose any item(s) you wish to purchase and click on the ‘Buy me!’ button. Each item will be added to your ‘cart’, which you can view at any point to add/remove/ items and see the associated shipping costs (see our delivery information for more details on how and what we charge for delivery). When you are ready to pay, simply proceed to the ‘checkout’ to enter your shipping and payment details and complete your purchase.

Before submitting an online order/finalising your purchase from The Shop of Most Marvellous Things, the checkout page will display detailed information (our pre-contract notice) about your order including items ordered, prices charged and delivery costs associated with your order. Please ensure you are happy with the information contained within this pre-contract notice before submitting your order.

Most Marvellous Baking will not be obliged to supply the goods submitted in your order until you have received an order confirmation e-mail from us confirming that your order has been accepted.

An order may not be accepted for one/any of the following reasons:

* The item(s) you ordered are out of stock
* Authorisation cannot be obtained for your payment
* We have found a pricing or product description error or change.

As soon as we discover any of the above, we will contact you by email and set out the alternatives available.

In the event of reason (c) above, where an/any products displayed in The Shop of Most Marvellous Things are listed at an incorrect price but we have accepted your order before any error has been noticed, we will email you in the first instance to notify you of the error and to provide details of the correct prices. You will then have the option to pay the correct price but if you are unwilling to do so, we reserve the right to cancel the contract with immediate effect without any liability to you. If this action is taken, any monies owed to you will be refunded to you via the original payment method as soon as possible.

Your right to cancel your order

We do, of course hope that you will be delighted with your decision to purchase goods from The Shop of Most Marvellous Things but under the distance selling regulations you have the legal right to cancel your order within seven working days of receiving the goods (except for perishable items – these can only be returned/exchanged if faulty).

If you choose to cancel your order in this way, you should email us your cancellation notice with details including your name, order number, order description and the order confirmation email you originally received from us. If, by the time we receive your order cancellation notice we have not yet dispatched your goods, we will process your cancellation and the refund of any monies owed within 48 hours.

In instances where your order cancellation notification is received by us after we have dispatched your goods, you are required to take reasonable care of the goods in your possession until they are returned to us. Please note we can only accept returned goods unopened, undamaged and in their original packaging. If otherwise, your right to cancel the contract will be invalidated.

If you cancel your order after it has been dispatched by us, you will be responsible for all and any costs incurred in returning the goods to us and for the risk of damage to or loss of the goods in transit. We therefore recommend you return items via registered/insured post. If the goods are returned to us damaged, we reserve the right to refuse a refund and it will be your responsibility to seek compensation from your chosen delivery company. You must return the goods within five days.

Once we have received the returned goods, we will send you confirmation via e-mail that the return of goods has been accepted by us and will immediately make a refund of the contract price via the method of payment used to originally purchase the goods.